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After Sales
Detailed Description Of After-Sales Service Content
After-Sales1
Technical support and troubleshooting
7×24-hour hotline service: Provide technical consultation and fault reporting all year round, with a response time of ≤30 minutes.
Remote diagnosis and guidance: Through video connection and remote monitoring system, analyze the operating status of the equipment in real time, provide operation guidance or software parameter adjustment.
On-site service team: For complex faults, promise to arrive at the customer site (major cities in China) within 48 hours to troubleshoot and repair.
After-Sales2
equipment maintenance and management
Regular inspection plan: According to the use of customer equipment, formulate quarterly/annual inspection plans to discover potential risks in advance.
Preventive maintenance plan: Provide a replacement cycle table for wearing parts and a lubrication and maintenance guide to reduce the failure rate of equipment.
Spare parts supply guarantee: Adequate inventory of common spare parts, emergency spare parts delivered within 72 hours to ensure production continuity.
 
After-Sales3
Training and knowledge transfer
Operation training: On-site training is provided when the equipment is delivered, covering safe operation, daily maintenance, simple troubleshooting, etc.
Special skills improvement: Provide customized training such as welding process optimization and equipment programming advancement for customer technical teams.
Online learning platform: Open technical document library, video tutorials, case sharing and other resources to support customer self-learning.
 
After-Sales4
Software and hardware upgrade
Free version iteration: Equipment control software is upgraded for free for life, compatible with new functions and process optimization.
Hardware expansion service: Provide upgrading and transformation solutions for hardware such as stirring heads and fixtures according to customer needs.
Technical migration support: Provide installation and debugging, and process parameter migration services when customers relocate equipment or adjust production lines.
After-Sales5
Quality assurance and extended warranty service
Standard warranty period: The whole equipment is warranted for 1 year, and the warranty period of core components (such as stirring heads) is extended to 2 years.
Extended warranty options: Provide 1-3 years of extended warranty packages, covering the entire life cycle of the equipment and reducing long-term operation and maintenance costs.
Quality traceability mechanism: Establish equipment archives, record the replacement and maintenance history of key components, and ensure that problems can be traced.

FAQ

  • Q What are the common defects in Friction Stir Welding?

    A
    Voids: Due to insufficient material flow or improper parameters.
    Cracks: Due to rapid cooling or stress concentration.
    Lack of penetration: Due to insufficient plunge force or excessive welding speed.

  • Q What are the differences between Friction Stir Welding and traditional welding?

    A
    Welding temperature: FSW occurs below the material's melting point, while traditional welding occurs above.
    Weld quality: FSW produces higher quality welds with fewer defects.
    Environmental friendliness: FSW does not require protective gases or fluxes, making it more eco-friendly.

  • Q What are the future development trends of Friction Stir Welding?

    A
    Equipment intelligence: Introducing automation and intelligent control.
    Material expansion: Developing more applicable materials.
    Process optimization: Improving welding efficiency and quality.
    Application expansion: Broadening use in more industries.

  • Q How is the quality of Friction Stir Welds inspected?

    A
    Non-destructive testing: Such as ultrasonic and X-ray inspection.
    Metallographic analysis: Observing microstructures.
    Mechanical property testing: Such as tensile, bending, and hardness tests.
     

  • Q What are the welding parameters of Friction Stir Welding?

    A
    Rotational speed: Affects frictional heat and material flow.
    Welding speed: Affects welding efficiency and quality.
    Plunge force: Ensures sufficient contact between the tool and workpiece.
    Tool tilt angle: Influences material flow and weld quality.

  • Q What are the main application areas of Friction Stir Welding?

    A
    Aerospace: Used for aircraft fuselages, rocket fuel tanks, etc.
    Automotive manufacturing: Used for car bodies, chassis, etc.
    Shipbuilding: Used for hull structures.
    Rail transit: Used for high-speed train and subway carriages.
    Electronics industry: Used for heat sinks, etc.

  • Q Which materials is Friction Stir Welding suitable for?

    A
    Primarily used for aluminum alloys, magnesium alloys, copper alloys, etc., and can also be used for steel and titanium alloys, but with higher process requirements.

  • Q What are the limitations of Friction Stir Welding?

    A
    High equipment cost: Specialized equipment is expensive.
    Thickness limitations: Typically used for welding medium to thin plates.
    Slower welding speed: Compared to traditional welding methods, the speed is slower.
    Shape limitations: Difficulties in welding complex shapes.

  • Q What are the advantages of Friction Stir Welding?

    A
    No melting: Reduces defects such as porosity and cracks.
    High-quality welds: Produces high-strength welds with minimal distortion.
    Environmentally friendly: Eliminates the need for protective gases or fluxes, reducing pollution.
    Wide applicability: Suitable for a variety of materials, especially aluminum alloys.

  • Q What is Friction Stir Welding (FSW)?

    A
    Friction Stir Welding is an advanced solid state welding technology that achieves metallurgical bonding through a stirring head rotating at high speed, generating heat by friction in a non molten state, plasticizing the material, and mixing it. The entire welding process is environmentally friendly, requires no welding consumables, provides direct penetration, and can achieve up to 85% of the base material's strength.
The company is dedicated to providing customers with one-stop services in the field of special welding, ranging from intelligent equipment, advanced manufacturing, welding consumables to technical service support.

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Landline: +86-769-8278-1216
E-mail: brad.wang@alcu-fsw.com
              zoey.zhang@alcu-fsw.com
Phone: +86-156-3608-6589 / +86-135-4472-5331
Add: Buliding C, Jinshi Technology Park, Dalingshan Twon, Dongguan, Guangdong, China
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